Managing your tickets in help center

Tracking multiple Blend Support tickets through email can be challenging. Using Blend's help center can help you view support tickets, check their status, and respond to them more effectively.

Overview

As a registered user, you can:

• Submit a support ticket
• CC others in your ticket (e.g., Loan Team, Administrator, Compliance Officer)
• View the ticket status
• Mark the ticket as solved
• Create a follow-up to a solved request
• View tickets submitted from your organization (for Blend administrators)

Note: If you are a Blend administrator for your institution, and you’d like to view and comment on tickets from your organization, contact Blend Support to update your access level.

Accessing your tickets

1. Sign in to the Blend Help Center by clicking Login.
2. Enter your credentials and click Login. 
3. After logging in, select Tickets to see all of your submitted tickets.

In Tickets, you can:

• View the tickets you submitted
• View tickets you are CC'd on
• View tickets from other users in your organization (for Blend administrators)
• View Ticket IDs, created date, last activity date, and status
• Search for specific tickets by using subject lines or text in the ticket comments
• Filter tickets by status
• View ticket details
• Download attachments
• Mark tickets as solved

Note: New to Blend and need an account? Email support@blend.com to request an activation email.