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Date Available: Available now.
Which customers are impacted?: Lenders using the /follow-ups API endpoint.
Required?: No, opt-in.
How to turn on: Available now on /follow-ups API endpoint v11.0.0
Purpose of Update and Benefit: The Custom Question follow-up via API closes a key gap in how lenders manage borrower follow-ups. Previously, Custom Question follow-ups could only be created through the Lender UI. As a result, lenders who rely on their own systems, such as an LOS or other external tools, were unable to fully automate follow-up creation and condition syncing into Blend.
By extending the /follow-ups API to support Custom Question follow-ups, lenders can now create, display, and retrieve question-and-answer follow-ups programmatically in a platform-agnostic way, enabling full automation without reliance on the UI.
Current Behavior: Custom Question follow-ups could only be created from the Lender UI.
New Behavior: Custom Question follow-ups can now be created and managed through the public API.
API Changes
Available only in the newest API version
Added a new follow-up type: CUSTOM_QUESTION
POST /follow-ups now accepts CUSTOM_QUESTION with question text provided in the ‘context’ object
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