Troubleshooting in Blend

Sometimes we hit a snag, but thankfully there are many basic troubleshooting steps you can take that will resolve most errors. We’ll cover some of those in this article starting from the least path of resistance.

Check the Blend Status page

Visit status.blend.com to ensure there are no incidents that may be affecting the task you are trying to complete.

Search Blend Community

As our Blend Community grows, chances are your question has been asked and answered before. Start by searching your question in Blend Community.

Refresh your page

Oftentimes refreshing your page will clear up one-off errors that may be tied to bad cached data.

• On Windows: Press F5 or Ctrl + R
• On macOS: Press Command + R

Try a different web browser

While Blend is optimized for Google Chrome, other support web browsers include Microsoft Edge, Mozilla Firefox, and Safari (for iOS, iPadOS, and macOS devices). If you experience an issue on a specific web browser, try one of the others and see if the issue persists.

Note: Internet Explorer is no longer supported.

Update your web browser

Make sure your web browser is running the latest available version to ensure full compatibility. Visit Supported browsers and devices to learn more.

Pop-up Blockers

Some functions in Blend will redirect you to another page (e.g., If you get an error when trying to set up an eSignature on a follow-up). If you encounter an error while you are trying to perform a task, it's possible that your web browser's pop-up blocker may be preventing you from advancing to the next page.

To allow pop-ups from Blend in Google Chrome:

1. Click on the pop-up blocker icon.
2. Select Always allow pop-ups and redirects from option.
3. Click Done.
4. Try again.

For other web browsers, follow the steps linked below.

Microsoft Edge - Block or unblock pop-ups in Microsoft Edge
Mozilla Firefox - Pop-up blocker settings, exceptions, and troubleshooting
Safari - Allow or block pop-ups in Safari on Mac

Try again in private mode

Most web browsers include a private browsing feature. Private mode typically disables cache, cookies, browsing history, or other personal settings that can sometimes interfere with your browsing session. To rule out the possibility that these factors are causing an issue, try again in a private window.

Google Chrome - Browse in private
Microsoft Edge - Browse InPrivate in Microsoft Edge
Mozilla Firefox - Private Browsing - Use Firefox without saving history
Safari - Use Private Browsing in Safari on Mac

Clear cache and cookies

Clearing your web browser cache and cookies may help fix loading issues on the sites you are trying to visit. The process to clear cache and cookies depends on the web browser you are using. Visit the links below to learn the process of clearing web browser data for your specific web browser.

Google Chrome: Clear cache & cookies
Microsoft Edge: Delete cookies in Microsoft Edge
Microsoft Edge: View and delete browser history in Microsoft Edge
Mozilla Firefox: Clear cookies and site data in Firefox

Hardware and network connection

If the suggestions mentioned above did not help resolve the issue, consider the following:

• Try a different computer - If the issue is not replicated on a different computer, the issue lies with the computer and not Blend.
• Find out if another colleague is also experiencing the issue - If the issue is not reproducible by another user, the issue is likely tied to the user account, web browser, or computer.
• Check your internet connection - If you experience issues on other sites such as pages loading slowly or not loading at all, it may be your internet connection. Reach out to your IT department for assistance with connectivity.

Gather console and network logs

If the issue persists after performing all the steps above, gather the console and network logs and send them to us so we can investigate. The console and network logs can provide additional details about the interaction that is causing the error. Refer to Reporting a bug to Blend Support to learn how to gather the console and network logs.

DISCLAIMER: The features on this page may not be applicable to your institution. Please reach out to Blend Support for more information on what features are enabled for your use.