A user with the email already exists

Learn what to do if a borrower reports the following alert when signing up for a new loan.

A user with the email "afirstimer@email.com" already exists

What causes this alert?

This alert will be shown to borrowers who are signing up or starting a new application in Blend and there is an existing application with the same email address.

What you can do

This typically happens when a Lender starts a borrower application and sends an invitation to the borrower.

• The borrower should proceed to activate their account using the activation link included in the activation email.
• If the borrower has activated their account, inform the borrower that an account already exists with that email. Advise to return to the login page and sign in. If they are trying to start a new application using the same email, refer to Additional application for an existing borrower (borrower experience) for more information.
• If the borrower forgot their password (for non-SSO borrowers), they can proceed with a password reset. Refer to Borrower Password Reset Process to learn more.

Note: This alert will still be shown for applications in an archive status in Blend. Refer to Archive and Un-archive an Application in Blend for more information.