Adding a real estate agent to the Blend application

Learn how borrowers and lenders can add a realtor when completing a loan application in Blend.

• Adding a realtor as a borrower
  • Sharing loan information with the borrower's agent
• Adding a realtor as a lender
• Loan status updates to real estate agents
  • Blend Agent loan status updates requirements
  • Milestone that Blend supports

Adding a realtor as a borrower

Borrowers can add their real estate agents during the Additional Questions milestone of the borrower application and opt into sharing their loan status updates.

1. The borrower will be asked if they are using a real estate agent. The borrower should select Yes.
2. The borrower should fill out the real estate agent's details.
3. Borrowers can share information about their loan with their agent and then click Continue to proceed with the rest of the application.
   

When borrowers agree to share this information, the realtor will receive a notification in the Blend Agent app.

If the realtor does not have the Blend Agent app installed, they will receive a text message.

Sharing loan information with the borrower's agent

Blend can automatically share loan status and information about the borrower's loan, like a pre-approval or pre-qualification letter, with their real estate agent on their behalf including via text message to the number provided. This helps to ensure everyone is on the same page and generally enables a faster time to close.

Borrowers can opt out of sending text updates to their agent at any time by contacting their loan officer.

Adding a realtor as a lender

Loan teams can add the real estate agent on the lender application.

1. Scroll down to Contacts in the Application tab.
2. Click + Add contact.
3. Enter the agent's details and click Save Changes.
   

Note: To send pre-approval letters to real estate agents, please invite the Real Estate Selling Agent (buyer's agent) to the third-party portal by using the manage third parties workflow. See Add a Third Party Recipient to learn more.

Loan status updates to real estate agents

Agents will automatically receive loan information, real-time status updates, and follow-up tasks directly in the Blend Agent app.

If the agent does not have the Blend Agent app, Blend sends status updates via SMS, with a link to download the app.

If the loan officer adds the agent through the lender application, the loan officer must collect consent from the borrower to share loan status updates with the agent.

The lead can now be viewed in the Buyers tab of the Agent app where you can track and see your buyer's activity.

Blend Agent loan status updates requirements

To share loan status updates, Blend milestones must be enabled. The milestones come from Encompass and are mapped using the Kensie Mae plugin.

Note:

• Only map 1 Encompass Milestone to 1 Blend status. Only include the Encompass milestones you wish to share with real estate agents.
• Access to the Blend Integration Settings may require elevated access in Encompass. Please contact your Encompass administrator for assistance.

Milestones that Blend supports

• PROCESSING
• UNDERWRITING
• CONDITIONAL_APPROVAL
• APPROVED
• CLOSING
• CLOSED
• APPRAISAL_ORDERED
• APPRAISAL_RECEIVED
• CLEAR_TO_CLOSE
• DOCS_SENT
• FUNDED
• SET_UP
• DECISIONED
• CONDITIONS_SUBMITTED