One or more of your documents may be blurry, incorrect, or incomplete

Learn what to do when borrowers get this alert when uploading documents.

One or more of your documents may be blurry, incorrect, or incomplete. Click the "X" to replace it with a new file, or click "Submit" to continue without replacing

What causes this alert?

If the document uploaded is in a format other than PDF, the alert will appear to inform the borrower that the document may not be of high quality.

What the borrower can do

If the document is of good quality, borrowers can proceed with uploading the document by clicking Submit.

Note: Supported file types: PNG, JPG, JPEG, TIF, TIFF, PDF.