Self-Serve Email Resend from the Communications Tab

Date Available: Beta 9/29, Prod 10/27

Which customers are impacted?: All lenders are impacted.

Required?: Yes, this is a required release. Required releases are features that Blend wants to standardize in the codebase, and typically do not require additional configuration. 

How to turn on: This feature will be automatically enabled on the dates listed above.

Purpose of Update and Benefit: Lenders and title agents previously had to contact Blend Support to resend borrower emails from the Communications tab. This update adds a Resend button to each email entry, letting lenders and title agents re-trigger notifications directly without a support request.

Current Behavior: The Communications tab displays a log of all emails sent to borrowers (for example, account creation prompts, document review requests, and closing appointment confirmations). To resend a borrower notification, lenders or title agents must contact Blend Support.

New Behavior: Each email entry in the Communications tab has a “Resend” button. Clicking it re-sends the email to the original recipients with the original content. No edits to the email or recipient list can be made at this time. 

The resent email appears as a new entry in the Communications tab, and the action is recorded in the Activity feed.

Note: Emails that contain one-time links cannot be resent. These entries will display a “Resend” button that is disabled with a tooltip explaining the restriction.

Additional note: Resending an email manually does not affect the automated reminder schedule. Automated reminders will continue to be sent as configured.

0 Votes