We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Date Available: Beta 6/9, Prod 6/16
Which customers are impacted?: Lenders with the Truework marketplace modal enabled
Required?: Yes, this is a required release. Required releases are features that Blend wants to standardize in the codebase, and typically do not require additional configuration.
How to turn on: This feature will be automatically enabled on the dates listed above.
Purpose of Update and Benefit: When a borrower opens the Truework marketplace modal after already completing income verification for an employer, they were being prompted to re-authenticate employers Blend already had income data for. This update eliminates unnecessary friction in the income verification workflow by surfacing already-verified employers directly in the modal.
Current Behavior: When a borrower opens the Truework marketplace modal after a successful instant income hit, previously verified employers are not shown. If the borrower submits without adding new employers, the income task hangs and eventually errors. To continue, the borrower must either enter income details manually or navigate back multiple screens to resume the application.
New Behavior: The Truework marketplace modal pre-populates already-verified employers, shown with a green checkmark and a "Verification in progress" status. Borrowers can click "I'm done, submit" to advance through the income workflow without re-authenticating or adding new employers.
0 Votes
0 Comments
Login to post a comment