(Update) One Span Maintenance

Update 1/8/2025: The OneSpan maintenance has been postponed to 1/16/25, 9-10PM. 

One of Blend’s eSign vendors, OneSpan, has announced recurring downtime for maintenance windows. These downtimes will result in periods where Blend lender and applicant users will not be able to create new eSign envelopes or sign outstanding envelopes.’

Will there be downtime associated with this maintenance?

Yes, there will be downtime. Existing e-sign tasks will be able to be re-opened once maintenance is over. Failed creation of disclosures, closings, or other e-sign tasks will not automatically be retried. Users will need to re-attempt creating or issuing e-sign tasks.

What services or products are affected? 

E-sign tasks utilizing Onespan will be affected. This includes creating new disclosure packages, closings, and some follow-up e-sign tasks.

How will this impact the borrower app?

Borrowers will be unable to access or complete outstanding e-sign tasks. This does not impede in-progress applications but may affect a borrower’s ability to review or sign any previously delivered disclosure packages, closings, or other e-sign follow-ups.

How will this impact the lender app?

Lenders will be unable to open the Onespan signing task for disclosure packages requiring lender signatures or create any e-sign follow-ups.

What are the affected periods for beta?

This maintenance will have no impact on beta environments. 

What are affected periods for production environments?.

Estimated downtime of 1 hour between 9pm-10pm PDT on January 16th, 2026. 

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