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OneSpan, one of our vendors, will be undergoing maintenance. We can probably expect that any eSign/document systems related to OneSpan will be down while they have a system downtime.
Will there be downtime associated with this maintenance?
Yes.
If there will be downtime, will any failed tasks be retried after maintenance is done?
Yep, these downtimes are common and we have not had any long term problems from them in the past.
What services or products are affected?
Lending eSign tasks, documents, esign, disclosures, Blend signing room
How will this impact the borrower app?
Borrowers will not be able to eSign certain documents.
How will this impact the lender app?
Lenders will not be able to eSign certain documents.
Some template based eSign follow-up creation will fail. (some will fallback to DocuSign)
What are the affected periods for beta?
December 16, 2023 PST
9PM PT - 12AM PT
Expected Duration: 3 Hours
2023-12-16 21:00:00 PST -> 2023-12-17 00:00:00 PST
What are affected periods for prod environments?
December 16, 2023 PST
9PM PT - 12AM PT
Expected Duration: 3 Hours
2023-12-16 21:00:00 PST -> 2023-12-17 00:00:00 PST
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