Allow borrowers to share their preferred closing method

Date Available: Beta 10/8, Prod 10/29

Which customers are impacted?: 
All customers who use the Blend borrower application or home equity on lending and opt-in to use this feature.

Required?: No, opt-in.

How to turn on: This will not be automatically enabled for our customers. It will be available beginning on the dates listed above. If you’d like to take advantage of this functionality, please email support@blend.com.

Purpose of Update and Benefit:
This update enables borrowers to specify their preferred closing method, such as Remote Online Notarization (RON) or a hybrid approach, if the loan proceeds to closing. Borrowers will receive information about the advantages of digital closing and will have the option to choose RON if it is available based on property location, state’s RON eligibility, acceptance of eRecording by the county of the property and lender preferences.

Current Behavior:
Currently, there is no digital experience to source borrowers' preferred closing method.

New Behavior:
Now available within the borrower loan application, the borrower will be presented with various closing methods and will be able to share their preferred closing method. 

The borrower closing preferences will populate within the “Additional Questions” section of the borrower application. 

Note: The names “Online closing appointment” and “In-person closing with electronic signatures” are configurable and can be set by Blend for the lender. The statements describing the value propositions for RON and hybrid are also configurable and can be set by Blend for the lender.

Reminder: If the online closing appointment doesn’t appear as an option, it might not be eligible due to property location, state’s RON eligibility, acceptance of eRecording by the county of the property and lender preferences.  

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