Updated lender pre-approval letter workflow for borrower recipients

Available: Beta 10/18, Prod 11/15

How to turn on

This feature will automatically be turned on for all customers on the dates listed above.

Purpose of Update and Benefit

Due to the migration from Docusign to OneSpan, Blend has updated the pre-approval letter (PAL) workflow to require that all borrowers view the PAL in their loan hubs. If a borrower has not yet activated their account, the loan team will be required to invite the borrower first.

These changes will only affect customers who use the pre-approval letter (PAL) in their Blend environment and are mandatory, as they are a result of our migration to Onespan.

Current Behavior

Currently, if a borrower has not yet activated their account, the loan team can still send the borrower a PAL. The borrower receives an email from Docusign, where they click on a link to view the PAL.

New Behavior

Borrowers will need to activate their loan hubs in order to view and download pre-approval letters. See the product guide for more information on how the borrower and lender experiences have changed. If you cannot access this guide via this Google Drive link, contact Blend Support or your Blend representative.

0 Votes