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Date Available: Available in prod 9/3
Which customers are impacted?: This will impact customers who use the Blend RON eClose ceremonies feature.
How to turn on:
Purpose of Update and Benefit:
Blend Signing Room previously relied on Twilio for its audio and video capabilities during signing sessions. Due to Twilio's announcement of discontinuing its audio video product in 2024, Blend is transitioning to a new audio video provider, Zoom.
When Blend integrates with Zoom, borrowers and notaries will conduct their audio and video communication during remote online notarization (RON) sessions using Zoom's technology. After each completed RON session, Zoom will prepare a recording, which Blend will then archive from Zoom's servers onto its own.
Note: There is no impact to the current experience/UI, workflows, or functionality.
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