Ivan Guzman
Passionate about music and technology.
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Activity overview
Latest activity by Ivan Guzman-
Ivan Guzman created an article,
Custom Follow-Up email templates
Lender users can create and use custom email templates when sending Follow-up requests to borrowers. This guide will describe how to create, manage, and use your custom Follow-Up email templates. ...
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Ivan Guzman commented,
Hi Brenda Butrum! I checked with the Support team and I'm told that KensieMae released a fix for HELOCs in 23.6.7. However, they added better logging in version 23.6.7.1 which is the recommended ve...
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Ivan Guzman commented,
Hi Sharla Frazier! I just checked with my team and they let me know that anyone can attend, including the lender. Please include details of Name and email address of any non-borrower/non-signer par...
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Ivan Guzman commented,
Hi Tracey M henley, it sounds like the borrower is clicking "Sign up" instead of "Sign in" when they are in the Blend log in page. Clicking Sign up will start a new application but if they are usin...
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Ivan Guzman created an article,
If a borrower wants to disconnect their linked bank accounts
Borrowers have the ability to disconnect already linked accounts by completing a new Asset Statement follow up. First, request a new Asset Statement follow up and invite the borrower to complete ...
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Ivan Guzman created an article,
Adding Vesting/Power of Attorney Language to Signatures Using Encompass
Learn how lenders can add Power of Attorney language to a borrower signature line using Encompass. Below are the steps for lenders using Encompass to add Power of Attorney language to a borrower ...
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Ivan Guzman commented,
Hi Charlie Miller! Great question! If the borrower wants to decline MFA after they have set up their account, a lender can reset the borrower's MFA method. The next time the borrower logs in, they'...
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Ivan Guzman created an article,
If a borrower experiences a "This account hasn't been activated yet" message
Borrowers who attempt to log in to Blend without having activated their account will see a "This account hasn't been activated yet. Please check your email for your activation link." What you ca...
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Ivan Guzman commented,
Hi ANN M. GRIFFIN! Thanks for posting in Blend Community! Without sharing sensitive information, can you describe what issues you are experiencing?
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Ivan Guzman created an article,
If you get a "Please specify an employer" message when uploading an employment document
Learn what to do if you get a "Please specify an employer" message when uploading employment documents. What causes this alert? What you can do Add employment information to the application in Bl...