MFA opt out?

Charlie Miller

July 24, 2023 17:01

Is it possible for a customer to opt out of MFA once they have set it up on their account?

 

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  Ivan Guzman

  July 24, 2023 21:28 Edited

  Hi Charlie Miller!

  Great question! If the borrower wants to decline MFA after they have set up their account, a lender can reset the borrower's MFA method. The next time the borrower logs in, they'll be asked to enroll in MFA and they can choose to decline MFA if desired.

  Please note that the ability to decline 2-step verification is an optional global configuration. I hope this helps.

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  Charlie Miller

  July 24, 2023 20:18

  Thank you Ivan!

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