Soft Pull

Answered

Daniel Hanrahan

April 28, 2023 21:41

I sent a request for soft pull but borrower didn't get it. How do I resend?

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  Christian Walter

  May 01, 2023 15:55

  Soft credit consent is collected at the beginning of the borrower application and hard credit consent is usually collected at the end of the application when the borrower submits.
  
  In this instance, you'd need to resend an invite for the borrower to activate their "borrower home state" in the upper right corner of the application. Upon activating their account and creating a password, they will be promoted to check the consent boxes before logging in.
  
  Consent can also be gathered verbally (over the phone or in person) and written.

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