New SES records are required when updating organization email domain

With the Phase Two Rollout of Customer Self-Service Administration, Blend user admins have the ability to update a subset of global settings without the need to engage Blend Support or their account teams. One of these settings includes Organization updates.

If you are updating the Email From Address or the Default Support Email Address to a different domain, your DNS CNAME entries will need to be updated. Failing to do so can result in email delivery issues. Reach out to Blend Support to get new SES records and update them before updating the email domain.

FAQ

If we change the email back to a domain we previously used, do we need new records from Blend?

There is no need to generate new records, the records for the previously used domain will remain the same. If you need those records, Blend Support can provide them.