For security purposes, Blend requires Multi-Factor Authentication (MFA), sometimes referred to as Two-Factor Authentication (2FA) or 2-Step Verification (2SV).
- 2-Step Verification for lender users
- Enable Two-Factor Authentication for a lender user
- Resetting MFA for lender users
- If you're not receiving an MFA code
Note: This article applies to environments that have Token configured as an MFA security method. Token MFA can be configured to be required for all users, as an additional layer, or as a fallback method configurable per user. If you'd like to enable MFA for lender users in your environment, please contact your Blend representative or reach out to Blend Support.
2-Step Verification for lender users
Lender users will be prompted to enter their phone number and how they'd like to receive the code the first time they log in to Blend.
Blend offers two methods of enrollment:
- Text Message - Lender users will receive an SMS message to the phone number entered. Please ensure that the number you enter can receive SMS.
- Voice call - Users will receive an automated phone call with the verification code.
After enrollment, lender users will be prompted to enter the code sent to the phone number they enrolled with. For security purposes, only the last 4 digits of the phone number will be displayed.
In this screen, users can:
- Resend Code - Users can click this option to request a new code. Learn what to do if you're not receiving an MFA code after multiple tries.
- Remember me for 45 days - If users select Yes, they will not be asked to enroll in 2-step verification in the next 45 days.
Note: Blend will notify lenders when a new login from a new device is detected. Refer to New Device Notification Email to learn more.
Enable Two-Factor Authentication for a lender user
If Token MFA is configured as an option or fallback method, Blend administrators can enable it per user.
- As an admin, navigate to Your settings.
- Click Setup.
- Click Users.
- Search for the user.
- Click Edit.
- Check Enable two-factor authentication.
- Click Update user to save changes.
Resetting MFA for lender users
If a lender user changes their phone number, Blend administrators can reset their MFA and allow users to enter a new number the next time they log in.
- As an admin, navigate to Your settings
- Click Setup.
- Click Users
- Search for the user
- Click Reset MFA.
Note: Contact your administrator or Blend Support if you need assistance resetting your MFA.
If a lender user is not receiving an MFA code
Learn what you can do if you're not receiving an MFA code.
Trouble Signing In?
Lenders can display a support number for users to call and get assistance with MFA authentication. Users can click the Trouble signing in? link to view the default support number configured in your environment.
Note:
- Your Blend administrator can reset MFA for your Blend account if needed.
- The default support phone number can be changed by a Blend administrator in the Organization settings on the Setup page. Refer to Self-Serve User Administration: Organization to learn more.
Ensure the phone number is correct
Work with Blend Support or your Blend administrator to request an MFA reset and ensure the phone number is correct when setting up MFA.
Try a different verification method
Try changing the method from text to voice call or vice-versa. If one method works, but not the other, check your phone settings or reach out to your service provider for assistance.
Try a different phone number
Reset your MFA and try a different number. If the code is sent to a different number, there may be an issue with your service or device.