Lender Multi-Factor Authentication (MFA)

For security purposes, Blend requires Multi-Factor Authentication (MFA), sometimes referred to as Two-Factor Authentication (2FA) or 2-Step Verification (2SV).

• 2-Step Verification when logging in to Blend
• Enable Two-Factor Authentication for a user
• Resetting MFA
• If you're not receiving an MFA code

  Note: This article applies to environments that have Token configured as an MFA security method. Token MFA can be configured to be required for all users, as an additional layer, or as a fallback method configurable per user.

2-Step Verification when logging in to Blend

Users will go through a 2-Step Verification process when logging in to Blend.

The first time logging in to Blend, users will be prompted to enter their phone number and how they'd like to receive the code.

• Text Message - Users will receive an SMS message to the phone number entered. Please ensure that the number you enter has the capability to receive SMS.
• Voice call - Users will receive an automated phone call with the code.

Subsequently, users will be prompted to enter the code that has been sent out to the phone number they have set up initially. For security purposes, only the last 4 digits of the phone number will be displayed.

• Resend Code - If a user didn't get the code, they can request a new code. Learn what to do if you're not receiving an MFA code after multiple tries.
• Remember me for 30 days - If this is checked, users will not be asked to authenticate each next time they log in for the next 30 days.

Enable Two-Factor Authentication for a user

If Token MFA is configured as an option or fallback method, admins can enable it per user.

1. As an admin, navigate to Your settings
2. Click Setup
3. Click Users
4. Search for the user
5. Click Edit
6. Check Enable two-factor authentication
7. Click Update user to save changes

Resetting MFA

If a user changes their number, admins can reset their MFA and allow users to enter a new number the next time they log in.

  Note for LOs and non-admins: Please reach out to Blend Support or your Blend administrator if you need assistance resetting your MFA.

1. As an admin, navigate to Your settings
2. Click Setup
3. Click Users
4. Search for the user
5. Click Reset MFA

If you're not receiving an MFA code

Ensure the phone number is correct

Work with Blend Support or your Blend administrator to request an MFA reset and ensure the phone number is correct when setting up MFA.

Try a different verification method

Try changing the method from text to voice call or vice-versa. If one method works, but not the other, check your phone settings or reach out to your service provider for assistance.

Try a different phone number

Reset your MFA and try a different number. If the code is sent to a different number, they may be an issue with your service or device.

Check if the code is being sent to a third-party authentication app

Authenticator apps, such as Authy, generate verification codes within the app. Authenticator apps are typically linked to your phone number, thus generating the code in the app instead of sending it to your phone as a text message or call.

If you currently use or have used Authy, it's likely that the code it's being generated in the app.

If you are currently using Authy

Open the app and enter the code displayed in the app to log in to Blend.

If you have used Authy in the past

If you did not disconnect your device from the Authy account, verification codes will still be generated in the app.

a. Re-install the app and continue to use the app to get the codes.

b. Reach out to Authy Support for assistance with unlinking your phone number from the app to be able to receive the codes via text messages.

DISCLAIMER: The features on this page may not be applicable to your institution. Please reach out to Blend Support for more information on what features are enabled for your use.