How to Reset Hash using the KensieMae plugin

Learn how to Reset Hash in Encompass using the KensieMae plugin, to reset the connection between Blend and Encompass.

  Note: Elevated access in Encompass might be required to complete the steps below. If you don't have access to these tools, reach out to your Encompass administrator for assistance.

Why do I need to reset hash?

Reset Hash resolves authentication errors after correcting borrower information in Encompass to match what's in Blend to repair borrower sync.

Steps to reset hash

1. Navigate to Forms in the Encompass file
2. Open the Blend Integration form
   
   
3. Locate the Blend Plugin Fields section in the bottom right corner of the form
4. Click Reset Hash
   
5. Save the loan file in Encompass

DISCLAIMER: The features on this page may not be applicable to your institution. Please reach out to Blend Support for more information on what features are enabled for your use.