Learn what to do if a borrower reports the following alert when signing up for a new loan.
A user with the email "email@example.com" already exists
What causes this alert?
This alert indicates that there is an existing application in Blend with the same email address the borrower is using to sign up for a new loan.
What you can do
- Inform the borrower that an account already exists with that email. Advise to return to the login page and sign in to create a new separate application. Refer to Additional application for an existing borrower (borrower experience) for more information on that feature
- If the borrower forgot their password (for non-SSO borrowers), they can proceed with a password reset. Refer to Borrower Password Reset Process to learn more
- Advise applying with a different email address if they wish to keep the applications separately
Note: Borrowers will still be alerted even if their application is in an archived status. Refer to Archive and Un-archive an Application in Blend for more information.
DISCLAIMER: The features on this page may not be applicable to your institution. Please reach out to Blend Support for more information on what features are enabled for your use.
Article is closed for comments.