If a borrower experiences a "Your application is no longer active" message

Learn what to do if your borrower reports a "Your application is no longer active" message after signing into their account.

Your application is no longer active

If you want to explore your options, you may need to reapply. You can contact your loan team if you have any questions.

What causes this message?

This message is displayed when the borrower signs in and the application they had been working on has been archived.

Solution: Unarchive the Application

1. Search for the loan using the loan number, borrower's name, or email address in the search bar located at the top of your pipeline and open the loan.

2. Click Unarchive loan

3. Click Confirm

After the application has been unarchived, your borrower can refresh their page and they should be able to view the unarchived application.

  Notes:

• The Archive loans role permission is required in order to archive/unarchive a loan in Blend

• Please review Archive and Un-archive an Application in Blend to learn more

Have questions? Check out our Blend Community. If you need additional assistance, please submit a request and we’ll be happy to help.

DISCLAIMER: The features on this page may not be applicable to your institution. Please reach out to Blend Support for more information on what features are enabled for your use.