Learn what to do if your borrower reports a "Your application is no longer active" message after signing into their account.
Your application is no longer active
If you want to explore your options, you may need to reapply. You can contact your loan team if you have any questions.
What causes this message?
This message is displayed when the borrower signs in to the portal and their application has been archived.
Solution: Unarchive the application
1. Search for the loan using the loan number, borrower's name, or email address in the search bar located at the top of your pipeline and open the loan.
2. Click Unarchive loan
3. Click Confirm
After the application has been unarchived, your borrower can refresh their page and they should be able to view the unarchived application.
Refer to Archive or Unarchive an Application in Blend to learn more.
DISCLAIMER: The features on this page may not be applicable to your institution. Please reach out to Blend Support for more information on what features are enabled for your use.