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Reporting a bug to Blend Support

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Ivan Guzman
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If you experience a bug, our goal is to investigate and find a resolution as soon as possible. Reporting bugs early and effectively will greatly improve the investigation process and reduce the time it will take to fix them.

 

tip_5.png Note: Please review this article before reporting a bug.

 

The best way to report bugs and issues is to provide as many details as possible. Console and network logs are vital when debugging issues as they provide valuable information that happens behind the scenes when an error occurs. Learn how to collect console and network logs.

 

Open the DevTools in Google Chrome

  1. Right-click anywhere on the screen
  2. Select Inspect (Alternatively, pressing F12 or fn+12 will open the developer tools)
  3. Select the Network tab on the DevTools screen
  4. Check Preserve log network_preserve_log.png
  5. Refresh the page and try again. This will capture the most recent logs.

 

Collect the network and console logs

To save the captured logs into a file:

  1. In the Network tab, press the Export Har icon to download the HAR (.har) file to your computerexport_har_arrow.png
  2. Switch to the Console tab
  3. Right-click on the logs
  4. Select Save as to download the .log file to your computer

console_save.png

 

Send us the files

Submit a request and attach the .log and .har files. Please make sure to include the following information in your request as it will save a lot of time and effort during our investigation.

Loan UUID(s)
  • Provide the loan number of the impacted loan.
  • If it's multiple loans, provide as many as possible.
  • If all loans are impacted, indicate the impact level using the Impact field in the form and send us a few of the most recent loan examples.

Blend Environment

Indicate the environment impacted and provide the URL.

  • Beta
  • Production
  • Other DBAs
Actual vs expected behavior

Tell us what the result you expect vs what is actually happening. For example:

  • Expected: When I click on the +New loan button, I expect to see a submenu with the different options to start a new loan.
  • Actual: After clicking on the +New loan button, the page hangs as if it's loading a new page. After about 20-30 seconds, the "An error occurred. Please try again" error message shows up on the pipeline screen.
Steps to reproduce

List all the steps that lead to the issue in sequential order.
Impact

Indicate the level of impact.

  • Only 1 user is impacted/1 loan is affected
  • Multiple users/multiple loans
  • The entire business is affected (All users/all loans)
Type of Inquiry

Choose "I am having an issue with a feature" and select the platform and category of the impacted service/product.
Attachments

Attach the .log/.har files, screenshots, recordings, or any other supporting visuals.

 

 

DISCLAIMER: The features on this page may not be applicable to your institution. Please reach out to Blend Support for more information on what features are enabled for your use.

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