If you experience an error with the Blend - KensieMae Technologies (KM) integration, the logs are the best source to understand why it occurred.
Note: For Encompass users that utilize the KM plugin.
To retrieve error and audit logs
1. Click the B button located on the upper right corner within the loan experiencing the error.
2. Select View Logs.
The Blend - Integration Logs contains a Log History broken into four sections:
- Most recent web call
- Most recent web response
- Error Log
- Audit Log
The Error Log section will typically contain a message in plain text indicating the root cause of the error.
The Audit Log will record the series of events that occurred within the loan.
Many times there will be more logs than what is displayed in the section. Logs are time-based, therefore it's important to retrieve the most recent logs.
Click and drag the slider to scroll down and view the most recent logs at the end of the section.
To copy the logs
- Click the copy icon.
- Paste the logs onto a blank document or notepad.
- Save the document and share it with Blend Support when reaching out for assistance.
For Encompass administrators
You can also retrieve the logs through the Dev Panel in Forms > Blend Integration > Gear icon
Note: Viewing the logs might require elevated Encompass access. If you don't have access to these tools, reach out to your Encompass administrator for assistance.
Repair the integration
If you were able to correct the problem after viewing the error log, you will need to repair the integration.
- Click the B button.
- Select Repair Integration.
- Save the loan.
- Check the logs for any new errors after the save has completed.
If you need assistance in troubleshooting error messages, submit a request.
DISCLAIMER: The features on this page may not be applicable to your institution. Please reach out to Blend Support for more information on what features are enabled for your use.