Blend Income - Borrower Experience

Blend Income offers a seamless digital experience across the entire mortgage process powered by the efficiency of intelligent workflows. By incorporating multiple data sources, Blend Income is designed to increase the number of borrowers for whom income can be digitally verified.

• Instant Lookup Workflow
• Login-Based Provider Workflow
• Blend Income Report Generation
• MyPay (Military Pay) Integration

 

 Notes: 

• Blend Income workflow is only applicable for lenders who currently have this product enabled. If you’re interested in adding Blend Income please reach out to your Blend account team.
• The Income workflow utilizes pop-ups. Please ensure that pop-ups are enabled in order to experience the proper workflow.

 

Instant Lookup Workflow

After the borrower completes the Getting to Know You section, Blend Income will attempt to locate the borrower’s employment and income data from our data partners.

After the borrower completes the Getting to Know You and Assets sections, the borrower will complete the following steps for the Income section:

1. Borrower will click Start this section.

If there is a match, the income section of the mortgage application will be pre-filled with the verified income and employment information. 

2. To review information:

a. Borrowers can click View annual income summary link below each employer card to view the details. A new modal will open showing employment and income information for the last 2 years. 

b. If the information is incorrect, borrowers can click the Remove link for that employer card to remove that employer from the results. 

3. Borrower clicks Agree and proceed if all information is accurate and up to date. 

 

 Notes: 

• Even after clicking “Agree and proceed,” borrowers are later given the opportunity to edit any employment and/or income information that they believe is not up to date or accurate.
• These changes are not reflected in the Blend Income Report but are exported as part of the 1003. This allows lenders to compare the borrower-stated employment and income information to the 3rd party sourced employment information.

4. There will be two options:

a. Click Yes, add more income to add additional income that didn't show in the results.

b. Click No, Continue to move to the next section of the application, if there is no additional income to be added to the application.

 

Login-Based Provider Workflow

If Instant Verification fails to locate employer and income data, Blend Income will attempt to gather income and employment data through our login-based provider service. Login-based providers allow borrowers to search for and log in to their providers’ payroll services in order to populate the employment and income data. Income that is retrieved from our Login-Based Provider workflow is not D1C or AIM certified at this time, and cannot be re-verified.

 

 Note: Pop-ups must be enabled in order to view this workflow.

 

When the borrower reaches the Income section of the application, they will be presented with the income source selection screen.

If the borrower chooses Employment, a new screen will appear asking them to search for their employer. The borrower will enter their employer’s name and press Continue.

If the employer is located through our login-based provider service, the next screen will explain that the borrower can securely link their payroll account to automatically import income and employment information, saving more time than entering this manually.

If the borrower clicks I’d rather add details manually they will be prompted to manually enter employment data.

If the borrower clicks Connect your employment data they will see a pop-up modal from the payroll provider.

Borrowers should proceed through the workflow and enter the credentials for the payroll provider to proceed with connecting their data to the application. Once the borrower successfully logs in, the modal will disappear, and the application will show a summary of the employer and income data.

Borrowers can remove the income or accept the information by clicking Continue. Borrowers will still have the ability to edit on the next screen.

Borrowers can click Edit to make changes to the existing information, add another income source by clicking Yes, add more income.

To proceed with the application borrowers can click No, continue”

 

Blend Income Report Generation

If the borrower accepts the income, a Blend Income report will be generated. There will be one report per employer, per borrower.

The report will be available in the Documents tab of the borrower portal, and the Docs tab in the lender application. See Blend Income - Income Report to learn more.

 Note: The Blend Income Report will be generated for all borrowers if the Instant Lookup workflow produces a hit, regardless of whether the borrower accepts or rejects the match.

 

MyPay (Military Pay) Integration

Blend Income supports an integration with MyPay that will allow borrowers who are receiving income from the military to connect to their MyPay account. This method is similar to the Login-Based Provider workflow.

 Note:

• Income derived from the MyPay integration is not D1C or AIM certified and cannot be re-verified.
• Lenders must have the Login-Based Provider workflow enabled in their environments in order to use Blend Income’s MyPay integration for military income.

In the Getting Started section of the application, borrowers will be asked if they are an active military personnel, a veteran or surviving spouse. If borrowers move the slider from “No” to “Yes,” they will see additional fields asking for more information about their status.

Note: If a borrower chooses “Surviving Spouse” as their current military status, they will be sent down the same paths as a non-military borrower (e.g. any of the borrower workflows outside of this section of the guide). This is because surviving spouses do not have access to MyPay. Income received from the military due to being a surviving spouse should be entered as an annuity rather than attempting to login through MyPay or log it as Military Pay.

 

Borrowers will proceed through the rest of the application as usual. When they reach the Income section, they will be asked if they would like to add their military income.

Note: In situations where the borrower receives an Instant Lookup hit AND the borrower indicates they are receiving military pay, the Income section will first show the pre-filled income from the Instant Lookup hit. Borrowers will then be able to add their military income by clicking “Yes, add more income” and then clicking on the “Military Pay” tile.

 

If borrowers click “Add military income details” they will see another page directing them to securely link to their payroll provider (in this case, MyPay).

Clicking Connect your employment data will open a login popup asking for a username and password. Borrowers should use their MyPay account information for these fields.

If the connection is successful, the application will show a preview of pre-filled income for the borrower to review.

Borrowers can click View annual income summary to see a breakdown of income for the current year and past two years.

If borrowers click Remove the income will not be added to their application, and a Blend Income report will not be generated for this income.

Clicking Continue will add the income to the Summary page.

Note: Borrowers can only add military income through our MyPay integration only once. If they click on “Military Pay” after they have already added pre-filled military income, they will need to add that additional military income/employment information manually.

 

If borrowers have accepted the pre-filled military income, they will see a Blend Income Verification report in the Documents tab of the borrower home. Additionally, they will see Military Leave and Earnings Statements (LESes). Blend will return up to six LESes in production environments, however lenders may notice more than six in testing (beta or sandbox) environments.

Lenders will also see the Blend Income Verification report and all generated LESes in the Docs tab of the lender application. These documents will have the doctype MILITARY_LES.

 

Note: In some instances, MyPay may return “Defense Finance & Accounting Services” (DFAS) as the company name in their responses. In those cases, the Blend Income report and the application will display DFAS as the Employer Name rather than military branch.

 

 

DISCLAIMER: The features on this page may not be applicable to your institution. Please reach out to Blend Support for more information on what features are enabled for your use.