If you experience export failures when exporting an application from Blend to Encompass, refer to the table below for more information.
Error Message | Description |
User [name] cannot be assigned as the Loan Officer. -OR- You have selected a state in which the loan officer is not licensed to originate loans or the license expiration is expired. Contact your system administrator for more details. -OR- Current role for loan associate not found. |
The LO on the loan cannot be assigned in Encompass. Identify if a change can be made to allow loans to export with this LO’s username. |
Persona Access to Fields validation failed. | Blend is unable to export this loan due to field level permissions on a field we typically write to at export. Identify if a change can be made to allow Blend to write to the affected field. |
Cannot originate loan in this folder. | Blend is passing a loan folder but a restriction in Encompass in allowing us to place a loan in this folder. Consider requesting that Blend use a static folder as opposed to an LO’s working folder if this is the root cause. |
Template is mandatory for the user to import loan. | Blend is not passing a loan template at time of export but Encompass is expecting a loan template and requires one to be successful. Consider providing Blend a default template for loans or remove the template requirement. |
Loan amount exceeds county limit. | The loan amount exceeds county limits in Encompass. Consider modifying this limit in the affected county. |
If this information does not help resolve the error, reach out to Blend Support.
DISCLAIMER: The features on this page may not be applicable to your institution. Please reach out to Blend Support for more information on what features are enabled for your use.