Permission Name |
Action it Impacts |
Process Impacted |
Examples |
Create
|
Create Loans |
- Will not see the New Loan button unless this is set to Always.
- The only options are Always or Never.
- If a user has Create Loans but does not have View Loans, they'll be able to successfully create a loan. But they will not be able to see it after that.
|
All |
Anyone who needs to originate loans in Blend needs this permission. If they can create loans, they should also be permitted to view loans. |
Create Processes
|
- This permission no longer has an impact and will be deprecated shortly. It should be set to Never.
|
N/A |
|
Create Documents |
- View Documents and View Loans have to be enabled for this permission.
- Allows users to upload documents in Docs tab. If a user can View Documents, the Docs tab will appear; if they can Create Documents, the Upload File button will be visible to them.
- If they can View Documents, but can't Create Documents, the Docs tab will be visible, but there will be no option to Upload File within it.
|
N/A |
LOs or LOAs who receive documents from a borrower outside of Blend and want to upload it into the Blend loan will need this permission. |
Create Users |
- View Users needs to be enabled for this permission.
- If a user can View Users, Admin will appear in the drop-down when they click on their initials in the pipeline and they'll be taken to User Management upon clicking it; if they can also Create Users, the New User button will appear within User Management.
- If they can View Users, but can't Create Users, the User Management interface will be visible, but there will be no button that says New User within it.
|
N/A |
User administrators who create accounts will need this permission along with View Users. |
Create Roles |
- Requires View Roles permission to view the Role Permissions settings in Setup
- Requires Edit Roles permission to make changes to the role.
|
|
User administrators who create new roles will need this permission. |
Create Disclosures |
- This needs to be enabled along with Create Documents, View Disclosures, and Bulk download loan documents in order for a user to utilize the Blend - Encompass disclosures functionality.
|
Disclosures |
Any user at a client that has Disclosures enabled and needs to use the Blend - Encompass disclosures integration needs this permission. |
Create Restricted Mortgage Invite |
- It exposes the ability for lender users to invite a borrower to a loan and then exposes a simple pipeline of those loans to them.
|
N/A |
A customer wants to allow their branch bankers to refer borrowers for mortgages, but not see their data or work on the loan in any way. |
Back to top
|
View
|
View Loans |
- Can view all loans in the pipeline.
- Users with this Role permission will be able to see all loans in the Pipeline.
- The other options are view loans that are Assigned to You or when you are assigned to a process - these options only become relevant if the user also has Can be assigned to a loan or is Assigned to Processes.
- User will be able co-pilot the loan.
- User cannot make any changes to a loan application. All fields are greyed out.
|
N/A |
Anyone who needs to view loans will need this permission turned on. To further narrow it down, this permission can be turned on depending on if the user can view all loans or when assigned to a process via this role or when assigned to a specific loan. |
Export Loans |
- The user must also have View Loans permissions turned on.
- The user will then be able to export any loans the user has access to in the Pipeline that has not been exported and has the minimum required information (name, email and SSN).
|
N/A |
Depending on business function, LOs are generally allowed to export loans they are assigned to. |
Bulk Download Loan Documents |
- The user must have View Loans and View Documents turned on.
- The user will then be able to see the Documents tab and be able to download the application package and individual documents from the listed documents.
|
N/A |
The ability to download documents may be restricted to those who need access to download files, such as LOs, LOAs, Loan Processors, Managers, etc. |
View Processes on Loans |
- The user must have View Loans turned on also. The user will then be able to view the existing processes for each loan in the overview tab.
- If it is turned off, the user will see There are no processes for this loan.
|
User can view any processes they have permissions for. |
This process may be useful for LOs, LOAs, managers and admin. |
View Activity History |
- The user must have View Loans turned on also.
- The user will then be able to view the activity tab.
- If this is turned off, the borrower will see the Activity tab but it will say no activities found.
|
N/A |
Activity can be useful to LOs to confirm activity by the borrower and can also be good for tracking for Admin. |
View Documents |
- The user must have 'View Loans' turned on as well.
- The user will then be able to view the list of documents and have the ability to download individual documents in the Docs tab.
|
N/A |
Viewing documents can be useful for LOs, LOAs and admin that may need to confirm if documents were submitted. |
View Users |
- The user will have the Admin option in the drop-down menu, where they will then see User Management and view the list of all users.
|
N/A |
Typically an Admin Role in order to see what Roles users have. |
View Roles |
- The user must have 'View Users' turned on.
- The user will then have Admin access and see the Users and Roles tab
|
N/A |
For User Admin type that need to view what Roles users have and what permissions that includes. |
View Disclosures |
- The user will need to have 'View Loans' and 'View Documents' turned on.
- The user can then view disclosures in the Docs tab.
|
N/A |
Depending on the business function, the ability to view disclosures will be limited to the LO that is assigned to this loan app and for User Admin that may also need to be able to view. |
Can view reporting dashboard |
- The user can access the reporting dashboard in the Pipeline.
|
|
|
View closings |
- The user can view closing details in the closing tab.
Note: The Edit Closing permission overrides View Closing permission. If Edit Closing is enabled, but View Closing is not, the user will still be able to both edit and view closing details.
|
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Back to top |
Assign
|
Assign Users to Loans |
- If this permission is set to Never, the user cannot assign other users to a loan. 'Not Authorized' will appear in the Loan Team modal.
|
|
Potentially for User Admins or Sys Admins who don't need access to loans. |
Can be assigned loans |
- Cannot be assigned a loan. Will not appear in Loan Team drop-down.
|
All loan related if they don't have access to 'view' all loans. |
LOs, LOAs, etc. Anyone who needs to be designated and assigned a loan in Blend. |
Visible to borrowers |
- If this permission is set to Never, the user won't show up in the Loan Team list (accessible on desktop via the
button) in the borrower UI. If this permission is set to Always, the user will show up in the loan team list.
|
N/A |
Non-licensed LOs or LOAs, Sys/User Admins who don't need to be seen by borrowers. |
Visible in borrower home |
- If this permission is set to Never, the user won't show up in the Your Loan Team card on borrower home. If this permission is set to Always, the user will show up in the Your Loan Team card on borrower home.
Note: Visible to borrowers must also be true for users with this permission to show up.
|
|
|
Receives notifications about unassigned loans |
- Receiving notification emails about unassigned loans.
|
N/A |
Good for Admins or Loan Assigners. Not necessary for LOs/LOAs. |
Assignable by borrowers |
- Will not appear as a selectable option to borrowers when they're 'working with someone' in borrower happy flow.
|
N/A |
In 'Getting Started' and the 'Are you working with someone?' question, this setting determines if the borrower can choose who they're working with. |
Can be loan originator |
- Allows or restricts users from being a loan originator.
Note: The permission will match Can be assigned loans permission by default. In order to be assigned as “loan originator” users will need to have Can be assigned loans and Can be loan originator permission set to Always.
|
|
|
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Modify
|
Edit Processes |
- Allows users to edit processes in the Process menu.
- Edit button not visible if this permission isn't granted.
|
All processes- users with this permission can only edit processes they're assigned to (non-assigned processes won't show in the menu). |
Admin or Sub-Admin roles that can create or edit other roles, with this permission can control which processes they add to loans. |
Add Processes to loans |
- Allows user to add processes to loans they're assigned to.
- Requires the role to have both View Loans and View Processes on loans in order to be utilized.
- User can only add processes they're assigned to in the Process menu.
|
N/A |
Important for any LO / loan-affecting role, allows for customization / addition to loans in progress (Most notable is probably "Send Email Invitation" process) |
Remove Processes from loans |
- Allows users to remove processes in loans they're assigned to.
- Similar to above, must have View Loans and View processes on loans enabled for their role.
- User can only remove processes they're assigned to
|
N/A |
Can remove extra / unnecessary follow-ups processes if already collected |
Work on loans in processes |
- Allows users to edit applications via the application page when the role the permission is assigned to is present on the application
|
Editing via Application Page |
Can be useful for Disclosures Desk roles or Loan Officer Assistant roles to edit applications currently in a in-process loan state |
Modify invite email
|
- Gives users the ability to edit the email when inviting borrowers to loans.
|
|
|
Archive loans |
- Gives users the ability to archive loans in Blend.
|
|
|
Perform lender takeover
|
- Gives users the ability to take over an application when the application is in progress.
|
|
|
Edit Pipeline |
- Allows users to edit their pipeline view to include/exclude filter columns.
|
Pipeline filter sorting |
Administrators can filter their pipeline view (especially if they have View Loans set to Always) to see all loans under all LOs that have triggered TRID, filter by branch location, etc. |
Edit Users |
- Allows users to edit user profiles in the Admin > Users tab.
- Requires View Users permission.
|
N/A |
User admins able to edit contact information, profile picture, etc. |
Edit Roles |
- Allows users to edit role permissions in the Admin > Roles tab.
- Requires View Roles permission.
|
N/A |
User admins responsible for uploading / adjusting new user roles and permissions. |
Edit System Config |
- Allows users to view the Configuration, Followups, Document Templates, Application Templates, and Milestones tabs in the Admin window.
- For non-Blend users, this permits them to see the Configuration tab, but only the Integrations section within it.
|
N/A |
Is NOT given to Lender-side users and kept only for Blend users. |
Edit client-facing system config |
|
|
User admins. |
Edit authorized applications |
- Allows users to edit Integrations tab in Admin > Configuration > Integrations.
- Can toggle export file version (MISMO / FNMA), and export status disabling (automatically sets status to “success” when LOS primary key is set).
|
Loan Export |
User admins or lender IT team in case of integration changes, or Blend / LOS connectivity updates. |
Edit Profile Settings |
- Allows users to edit their own profile settings.
|
N/A |
User admins can grant if LOs (and other roles) are trusted to update their own details associated with their profile. User avatar, NMLS ID, contact phone number, etc. |
Edit closings
|
- User can edit and view closing details in the closing tab
Note: The Edit Closing permission overrides View Closing permission. If Edit Closing is enabled, but View Closing is not, the user will still be able to both edit and view closing details.
|
|
|
Back to top |
Delete
|
Delete Loans |
- This must be enabled along with View Loans.
- If View Loans is set to Always and Delete Loans is set to When Assigned, can still delete all loans.
- If Delete Loans set to Always, can always delete.
- If Delete Loans set to Never, cannot delete.
|
N/A |
While we don't make a practice of deleting loans, some roles with Super permissions will need to do so in special use cases, e.g. a LO signed up as a borrower and can now not create their lender account |
Delete Processes
|
- This permission no longer has an impact.
|
N/A |
|
Delete Documents |
- This must be enabled along with View Documents - set to Always or When assigned to a specific loan.
- When assigned to a specific loan - can delete documents on loans assigned to me.
- When assigned to a process via this loan - same as When assigned to the loan.
- Always - can delete whether assigned to the loan or not, as long as I have permission to view the loan.
|
|
Occasionally borrowers will upload the incorrect documents or documents that they are no longer comfortable sharing - if this permission is enabled, LOs can delete those documents in the lender view. |
Delete Users |
- View Users and Edit Users must be set to Always.
- Delete users set to Never - can edit, not delete.
- Delete users set to Always - can edit and delete.
|
|
Users that are terminated or leave their organization will need their Blend accounts deleted so that they no longer have access to borrower PII. User Admins will typically have this permission enabled, or will reach out to us to delete users. |
Delete Roles |
- View Users and View Roles must be set to Always for this functionality to work.
- Delete Roles set to Never - cannot delete roles.
- Delete Roles set to Always - can delete roles.
|
|
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Loan Teams
|
Auto assign loans to loan team
|
- Set to Never - will automatically only assign new loans to loan originator. If Loan Originator reassigns the loan to themselves, it is automatically assigned to their whole team.
- Set to Always - will automatically assign new loans to the originator's entire loan team.
|
|
LOs with Loan Officer Assistants or other LOs on their team will often need their loans automatically assigned to the rest of their team. If this permission is enabled their new loans will be automatically assigned to their team as well. |
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Pricing
|
View Pricing |
- If View Pricing set to Always and View check rates set to Never:
- can view products, but cannot view rate/payment
- In order to View check rates, View Pricing must be set to always
- If both View pricing and View check rates are set to Always, users can select product and check rates
- If pricing/check rates is turned off, users can pull credit in the loan structuring toolbar, but cannot run DU, select product or check rates.
- If pricing/check rates is turned on, users can pull credit, select a product and check rates.
|
|
Product and pricing is the industry term for quoting loan rates and fees. Loan officers can select a product for a loan application using their company's pricing engine. The loan officer specifies product search criteria, reviews available loan options, and marks the chosen option in Blend. Selecting product in Blend enables loan officers to do more of their work in one, user-friendly point of sale system. Additionally, if the lender has Check Rates enabled, after selecting a product they can view rates and payment amount. |
View check rates |
- Allows users to check pricing and product rates in the pipeline.
- Requires View Pricing permission.
|
|
|
Access to PAB sidebar |
- Displays the DTI/LTV, Monthly Debt, Details of Transaction, and Assets and Income details on the right panel of the application.
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|
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Manage service providers in pricing service |
- This permission has no effect at this time.
|
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Credit
|
Pull Credit |
- Gives users the ability to pull credit in Blend. Will require permissions to pull Hard credit.
Note: Some credit features may be managed at a global level by your Blend administrator. If you don't have access to a function described in this guide, reach out to your administrator or Blend Support for questions.
|
|
If a lending organization's credit credentials are configured in Blend, users with Credit Pull permissions enabled can pull credit for borrowers in Blend |
Generate Credit Billing Report |
- This permission currently changes nothing whether set to Never or Always.
|
|
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Allow hard pull when previous credit action was a soft pull |
- Gives users the ability to run a hard credit pull after soft credit has been pulled.
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Allow soft pull when previous credit action was a hard pull |
- Gives users the ability to run a soft credit pull after hard credit has been pulled.
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Allow re-pull when previous credit pull was of same type (hard/soft) |
- Gives users the ability to re-pull credit of the same pull type.
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Permission to upgrade credit reports |
- Allows users to upgrade a credit report to include additional bureaus.
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Permission to retrieve credit reports |
- Allows users to retrieve a credit report using a credit report identifier.
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Permission to update credit reports |
- Allows users to update/refresh a credit pull.
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Allow user to select any combination of bureaus for soft credit pulls |
- Allows users to choose the bureaus to include in a soft credit pull.
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Allow user to select any combination of bureaus for hard credit pulls |
- Allows users to choose the bureaus to include in a hard credit pull.
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Verification of Income
|
Permission to run verification of income lender-side |
- When set to Always, users are able to access the Loan Team-Initiated VOI workflow.
- When set to Never, users will not be able to see the Verify Employment button that initiates the lender-side flow.
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Permission to re-verify income |
- When set to Always, users are able to re-verify income.
- If this is set to Never, users will not be able to re-verify income and employment.
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Lender Entered Mortgage App
|
Enter apps on behalf of borrower |
- This permission has no impact. Users can still guide borrowers using Co-pilot or complete the application on behalf of the borrower by taking over the application.
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Modify apps post LOS export |
- When set to Never, users cannot edit applications post export.
- If modify apps post-LOS export is set to Always, users can edit post export - they will see a notification that any edits will not be reflected in their LOS.
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|
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Multi send apps to a LOS |
- This permission gives users the ability to export loans updates to Encompass.
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Lender Mobile
|
Use Lender Mobile App |
- If Use Lender Mobile App is set to Always:
- Allows those with this permission to log into Blend Mobile
- LOs will still be able to download the app as long as they have a link, but will not be able to log in without this permission. Pretty straightforward.
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Automated Underwriting
|
Run DU |
- If Run DU is Set to Always and Credit and Pricing set to Never, users can see DTI and can manually add loan details and liabilities, cannot pull liabilities in by pulling credit.
- If Pull Credit is set to Always/Run DU set to Always/View Pricing and View Check rates set to Never
- Can pull credit and run DU, and edit liabilities
- Cannot select Product or Check Rates
- If Pull Credit set to Always/Run DU set to Always/ View Pricing and View Check Rates set to Always
- Can pull credit.
- Can run DU.
- Can select product and check rates.
Note: As above, View Pricing must be ON in order to View Check Rates.
- If Run DU set to Always/Send pre-approval letter set to Always.
- Can run DU, can send pre-approval
- Cannot generate pre-approval letter without Run DU set to Always.
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|
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Send pre-approval letter |
- If Run DU set to Always/Send pre-approval letter set to Always:
- Can run DU, can send pre-approval.
- Cannot generate pre-approval letter without Run DU set to Always.
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Compliance
|
Download key loan information report |
- Ability to view and export Pipeline report
|
|
|
Cancel disclosures packages |
- Ability to see and select the cancel disclosures package button when the disclosures document action button is selected. When the disclosures package is canceled, the borrower will no longer have the ability to view the disclosures package when they attempt to follow the link in their email.
Note
- View disclosures must be enabled.
|
|
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Receive compliance alert |
- Users with this permission will receive an email when changes are made to sensitive compliance configurations.
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Co Pilot
|
Enable co pilot |
- Controls whether a user can co-pilot a borrower's application.
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Chat
|
Support chat |
- Controls whether a user can access Blend Support's chat feature.
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Marketing
|
Have Loan Officer Page |
- Allow users to create a Loan Officer page.
Note
- Visible to borrowers must be enabled.
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Verification of Identity
|
Permission to run identity verification |
- Applies to Consumer Banking products. This policy controls whether banker users can complete the IDV adjudication workflow.
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