Blend requests Follow-Ups based on the information entered in the application and automatically sends them to the borrower upon submission. These "intelligent" workflows are part of the standard set of post-submission workflows enabled for a new customer.
Automated and Suggested Follow-ups
Automated Follow-ups - are follow-ups automatically surfaced to the borrower, based on the outlined trigger logic. Customers have the option to configure each item, as noted in Blend Intelligence Follow-Ups Overview below, or opt out of the workflow to conform with their credit policy.
Suggested Follow-ups - are follow-ups suggested for a loan team member to review and accept or reject. If accepted, it will send the follow-up request for the borrower to complete. Customers have the opportunity to opt out of using Blend’s suggested follow-up functionality as a whole if desired.
While loan team members cannot alter which follow-up requests are enabled for the lender as a whole, LOs can remove requests from an individual loan file, if needed.
To request any configurable change or to opt out of available workflows, please reach out to Blend Support.
Blend Intelligence Follow-Ups Overview
All documents detailed below will be available in Blend’s Docs tab for download or consumption via your current Blend-LOS integration.
Assets |
Gift Letter
Automatically requests a Gift Letter to be signed by your borrower and borrower’s donor, inclusive of the following details:
Trigger Logic Borrower indicates using a gift as a partial or full source of their downpayment.Note: Gift letters are triggered by borrower-entered applications only.
Configurable Decisions Display the lender’s logo on the Gift Letter. To be populated: Institution name, account type, and account number, Method of transfer.
Automated or Suggested Follow-up Automated
Account Statements Automatically requests Bank Statements (covering the last 60 days of activity) for each account a borrower manually enters in Blend.
Trigger Logic Borrower manually entered asset information for an account.
Automated or Suggested Follow-up Automated
Generated Asset Statements Automatically generates Asset Statements (for the last 60 days of activity) for each account a borrower connected in Blend.
Trigger Logic Borrower connected their account in Blend.
Automated or Suggested Follow-up Automated
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Income |
Paystubs Automatically requests Paystubs for the last 30 days. If applicable, we will also request an end-of-year pay stub.
Trigger Logic To trigger Paystubs, the borrower’s current income source is the following:
Additionally, if the borrower’s employment period includes 12/31 and the borrower indicates any bonus, commission, or overtime income, we will also request an end-of-year pay stub.
Configurable Decisions Ability to opt out of requesting up to 2 years of end-of-year paystubs (i.e. only request paystubs for the last 30 days, even if borrower indicates any bonus, commission, or overtime income).
Automated or Suggested Follow-up Automated
W-2s Automatically requests up to 2 years of W-2s for each relevant employer, depending on borrowers’ start date.
Trigger logic Borrower enters any of the following:
Blend evaluates the start date and uses February 1 as the cutoff date to determine which two years of W-2s are requested.
Automated or Suggested Follow-up Automated
1099s Automatically requests up to 2 years of 1099s.
Trigger Logic Borrower enters Independent Contract Pay.
Automated or Suggested Follow-up Automated
Personal Tax Returns Automatically requests up to 2 years of Tax Returns. Only one set of tax returns will be requested for borrowers who indicated shared filing.
Trigger Logic Blend uses April 15 as the cutoff date to determine which two-year tax returns are requested.
Configurable Decisions
Automated or Suggested Follow-up Automated
Business Tax Returns Automatically requests up to two years of Business Tax Returns
Trigger Logic Borrower enters Business / Self Employment Income Business Tax Returns
Blend evaluates the start date of the income and uses April 15 as the cutoff date to determine if one or two years of Business tax returns are requested.
Automated or Suggested Follow-up Automated
K-1s Automatically requests up to two years of K-1s depending on the type of business and ownership percentage.
Trigger Logic Borrower enters Business / Self Employment Income
Blend evaluates the start date of the income and uses January 1 as the cutoff date to determine if one or two years of K-1s are requested.
Automated or Suggested Follow-up Automated
Tax Transcripts Automatically requests Tax Transcripts (4506-C) to be signed by each borrower. With the latest version of the form, only the primary borrower is required to sign the form. The co-borrower does not need to sign.
This follow-up is not enabled by default. Reach out to Blend Support if you wish to enable it. When enabled, it will always be requested.
Configurable Decisions The following configurations can be made via the Setup panel at the lender level:
Tip: If you use Equifax as your IVES tax vendor and have implemented the 4506-C Tax Transcripts follow-up in Blend, you can opt-in to integrate with Equifax to request and receive Tax Transcripts directly from the IRS within Blend. Refer to Tax Transcripts Integration to learn more.
Automated or Suggested Follow-up Automated
Annuity Award Letter Automatically requests an Annuity Award Letter.
Trigger Logic Borrower enters Other Income - Annuity.
Automated or Suggested Follow-up Automated
Deferred Compensation Award Letter Automatically requests a Deferred Compensation Award Letter.
Trigger Logic Borrower enters Other Income - Deferred Compensation.
Automated or Suggested Follow-up Automated
Pension Award Letter Automatically requests a Pension Award Letter.
Trigger Logic Borrower enters Other Income - Pension.
Automated or Suggested Follow-up Automated
Social Security Award Letter Automatically requests a Social Security Award Letter.
Trigger Logic Borrower enters Social Security Income.
Automated or Suggested Follow-up Automated
Rental Agreement Automatically requests a Rental Agreement for each investment property.
Trigger Logic
Automated or Suggested Follow-up Automated
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Real Estate Owned (REO) |
Mortgage Statement Automatically requests a Mortgage Statement for each relevant property (owned properties with outstanding mortgages and/or subject property that is being refinanced)
Configurable Decisions Lenders can select whether Mortgage Statements should be requested for:
Automated or Suggested Follow-up Automated
Other Financing Statement Automatically requests a statement to validate any Additional Financing.
Trigger Logic Borrower indicates owning the subject property
Automated or Suggested Follow-up Automated
Home Insurance Policy Automatically requests Homeowners Insurance Policy for each relevant property
Trigger Logic <HOI - All Property> Borrower indicates owning real estate. Each owned property will get a separate HOI request.
Configurable Decisions Lenders can select whether the Homeowners Insurance Policy should be requested for all properties or only the refinance property
Automated or Suggested Follow-up Automated
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Letters of Explanation (LOE) |
Large Deposit LOE Automatically requests a Large Deposit Letter of Explanation with the source of deposit and supporting documentation, as applicable. Possible supporting documentation includes proof of sale, pay stubs, 2 months of bank statements, or other.
Trigger Logic
Configurable Decisions
Automated or Suggested Follow-up Automated or Suggested
Credit Inquiry LOE The Inquiry letter is used to explain all credit inquiries in the last 120 days.
Trigger Logic
Configurable Decisions Require Borrower signature on LOE (the decision is applicable across all Blend LOEs).
Automated or Suggested Follow-up Automated
Late Payment LOE Automatically requests a Late Payment Letter of Explanation with a borrower-provided reason for each late payment.
Trigger Logic
Configurable Decisions
Automated or Suggested Follow-up Automated
Public Record LOE Automatically requests a Public Record Letter of Explanation with a borrower-provided outcome for each public record (judgment, tax liens, bankruptcies, etc.).
Trigger Logic
Configurable Decisions Require Borrower signature on LOE (the decision is applicable across all Blend LOEs).
Automated or Suggested Follow-up Automated
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Other |
Suggested Follow-ups Automatically suggests relevant conditions for the loan team to accept or reject as a follow-up to request from the borrower(s). These follow-ups will only be shown to the borrower if a loan team member has “accepted” the suggestion.
Trigger Logic
Configurable Decisions
Automated or Suggested Follow-up Suggested
Custom Request Automatically requests lender-specified documents from all borrowers
Configurable Decisions Lenders can request any document to be configured to be asked of all borrowers post-submission. For example, a Borrower’s Authorization Form.
Automated or Suggested Follow-up Automated
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