A lender user account can become locked due to 3 failed login attempts or 30 days of dormancy.
If an account is inactive or locked out due to 3 failed password attempts, a notification will appear from the login screen here:
To unlock an account as an Admin user, navigate to the Admin panel in the top right hand corner of your Blend screen.
Next, select the account you would like to unlock and press the Unlock Account button here:
Then select "Unlock accounts."
Lender users can now self-serve unlock their accounts, as long as they continue to have access to their work email and their Blend credentials.
When a lender user first logs back into Blend after 30 days, they’ll see this screen instead:
Once they’ve sent a request to unlock their account, they will receive an email in their work email to unlock.
After they use this link, they will be redirected to the login screen.
Lender users can then log back in as normal.