Learn how to interpret activity events for Asset Statement follow-ups to understand when borrowers successfully connect their accounts, manually upload copies of their statements, or remove their accounts.
- How to tell if Generated Asset Statements (GAS) were successful or if the borrower manually uploaded a copy
- How to interpret events in the activity logs related to Assets
How to tell if Generated Asset Statements (GAS) were successful or if the borrower manually uploaded a copy
Successful generation of asset statements
When Generated Asset Statements (GAS) are pulled successfully, the event will be recorded in the Activity Feed as follows:
|
Blend • 5:30 pm [Bank Name] [Account Type] GAS was successfully generated for this account. |
Unsuccessful generation of asset statements
When Generated Asset Statements (GAS) fail to create, the event will be recorded in the Activity Feed as follows:
|
Blend • 5:30 pm [Bank Name] [Account Type] GAS for this account was unable to generate at this time due to an unsupported account type. We will attempt to request a bank statement from this institution. |
Borrower did not link account
When borrowers do not link their bank accounts, the event will be recorded in the Activity Feed as follows:
|
[Borrower Name] completed Upload Account Manually • 5:30 pm [Borrower Name] - Financial Institution - [Institution Name] - New Account |
Borrower manually uploaded a copy of account statements
When borrowers manually upload their statements, the event will be recorded in the Activity Feed as follows:
|
[Borrower Name] completed Upload Statements • 5:30 pm [Account type] - [Value] [Borrower Name] completed process • 5:30 pm Account Statements [Borrower Name] attached a file • 5:30 pm Process Account Statements File Name Document.pdf |
Note: If the borrower does not connect their accounts during the application process, the following will happen:
- During the application - Borrowers must manually select the Account Type and enter the Cash or Market Value.
- After the application is submitted - An Account Statement follow-up will be requested after allowing the borrower to upload a copy of their statements.
How to interpret events in the activity logs related to Assets
The following events will help understand the borrower’s journey for Assets tasks.
Borrower completed Choose Banking Institution
This event is recorded when the borrower clicks on one of the institution tiles from the list.
a. If the borrower clicks on the Assets tile for the first time, the activity event will include the text “First” in the Choose Banking Institution log.
b. If the borrower returns to add another account, “First” will be removed from the event description.
| Borrower Action | Activity Log |
|
a
b |
Borrower completed Log in process
Please note that this event will be recorded after completing the log-in task. This could mean two things:
a. Borrower enters their credentials and logs in.
b. Borrower skips the login process.
| Borrower Action | Activity Log |
|
a
b |
Note: This activity indicates the borrower completed the “login” screen, regardless of the action taken. It is not an indicator that the borrower logged in successfully.
Borrower removed an asset account
This event indicates that the borrower returned to edit an added account that was not yet connected.
| Borrower Action | Activity Log |
Borrower removed document
This event indicates that the borrower returned to edit and removed an account that had already been connected and successfully generated asset statements.
| Borrower Action | Activity Log |