One or more of your documents may be blurry, incorrect, or incomplete

Learn what to do if a borrower reports the following alert when uploading documents in the borrower portal.

One or more of your documents may be blurry, incorrect, or incomplete. Click the "X" to replace with a new file, or click "Submit" to continue without replacing

What causes this alert?

If the document being uploaded is in a format other than PDF, Blend will surface this alert to notify the borrower that the document may not be of high quality.

What you can do

Since this message is just an alert, not an error, borrowers are able to proceed with uploading the document by clicking Submit.

Note: Supported file types: PNG, JPG, JPEG, TIF, TIFF, PDF.

DISCLAIMER: The features on this page may not be applicable to your institution. Please reach out to Blend Support for more information on what features are enabled for your use.